Refund Policy

Last updated: July 12, 2026

We want you to feel completely confident trying VigoSurge. If you're not satisfied for any reason, you have 60 days from the date you receive your order to request a full refund.

How Returns Work

• Returns must be requested within 60 days of the delivery date.
• Send back everything you received — including empty bottles — for a full refund of the product price, minus original shipping fees.
• Mail your return to: 19655 E 35th Dr #100, Aurora, CO 80011, USA.
• Return shipping costs are the customer's responsibility.
• As long as your package is sent before day 60 of your guarantee period, you're covered — even if it arrives at the warehouse a little later.

Important Details

Returned items should be in reasonably good physical condition — not damaged or broken — and should include any accessories originally included with your order. Refunds may be partial in a few limited situations, such as items returned more than 60 days after delivery, or items missing parts for reasons unrelated to a fulfillment error on our end.

Once your return is received and inspected, we'll email you to confirm and let you know whether your refund has been approved. Approved refunds are credited back to your original payment method within a few business days — if your card has since expired or been replaced, your bank will typically still apply the credit automatically.

Exchanges

If your order arrived defective or damaged, we're happy to send a replacement instead of a refund. Email [email protected] and we'll walk you through the exchange process. Exchanges follow the same 60-day window as refunds.

Getting Your Refund — 3 Simple Steps

1. Confirm you're still within your 60-day window (check your delivery confirmation email or the date on your package).
2. Mail your items to our returns address above.
3. Once we receive and inspect your package, we'll process your refund and email you a confirmation.

Questions about a return or refund? Email us any time at [email protected].